Everything you need to know to redeem your unused kulula tickets

If you were unable to use your kulula.com flight ticket during the lockdowns in 2020 and the subsequent business rescue period during which kulula flights were grounded, you’ll be relieved to hear that you can still redeem it.

Until when can I redeem kulula credits?

In a statement released on Wednesday afternoon, kulula.com chief commercial officer Desmond O’Connor said not all unused tickets have to be redeemed by 30 November 2021.  

“There are different categories of passengers who may want to redeem their unused tickets and this has caused a lot of confusion around the deadline of redeeming these credits resulting in a last-minute rush,” O’Connor said.

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Below is a breakdown of the deadlines to redeem your unused kulula tickts

Unused tickets for the period March 2020 – November 2020

Those passengers who would have travelled between the business rescue period of between March 2020 and November 2020 had the option to become a Comair creditor as part of those proceedings or receive a travel credit valid for a period of 12 months, with flights resuming in December 2020. This means the deadline for both the redemption and flying is 30 November 2021.

Unused tickets for the lockdown period July 2021 – August 2021

Passengers who were unable to travel as a result of the lockdown in July and August, have the full 12 months from their original travel date to redeem their unused tickets and fly.

While these passengers still have up until next year to redeem their travel back credits, O’Connor urged passengers not to wait until the last minute and contact kulula.com earlier in 2022 to redeem these.

How to redeem your unused kulula.com ticket?

For the redemption of unused tickets, customers may contact the kulula.com call centre or send an email to bank@kulula.com.

kulula.com passengers redeeming their unused tickets can also do so online, while for BA Comair flights operated on kulula.com, these would need to be changed manually through the call centre or dedicated email address. 

“We understand fully that for those passengers who have only a few weeks left of the 12-month validity to redeem their unused tickets, the pressure is on to get this done.

“Consequently, our call volumes have increased substantially. We are doing everything we can to deal with that influx as we prepare for a busy peak December period and thank our customers for their patience,” O’Connor said.

Compiled by Xanet Scheepers