Guided tours with a difference, Virtual experiences

Guided excursions have long been at the heart  of travel, but like everything else, the pandemic disrupted such experiences, and many went virtual. But, as travel begins to tick up, existing tour companies are adapting to social distancing in other ways.

Some are complementing virtual experiences – for instance, guided chocolate tastings with chocolate shipped before the tour – and tailoring closer-to-home actual adventures, like kayaking and hiking. Others are making groups smaller or private and moving outdoors.

A new player, Amazon, took a deep dive into the strictly virtual model with the start of its Amazon Explore platform, which offers everything from online shopping tours in Peru to tango lessons from Argentina.

Even in destinations that are reopening to international tourism, some operators are waiting for travel to rebound before switching entirely from virtual to actual.

Since Panama reopened to international travel last month, Jerin Tate, the owner of Panama Day Trips, has guided just a few in-person tours and plans to continue offering free virtual birding tours in Soberanía National Park near Panama City into December.

“We’re crossing our fingers and hoping, hoping, hoping there’s some semblance of normalcy then,” he said.

In the meantime, the trend reflects a continuum from virtual to actual, as seen below.

Virtual shopping, dancing and salsa making

The online retailer Amazon applies its shopping prowess to the sourcing of souvenirs with the new platform Amazon Explore. In one-on-one sessions, armchair travelers can visit a leather maker in

Seattle ($20, or about R306), vintage shops in Tokyo($49) and a Norwegian department store ($90), accompanied by local guides. In many cases, relevant items are available to purchase during the experience – via Amazon, of course. Not every experience is shopping related. Amazon offers tango lessons with an instructor in Buenos Aires, Argentina ($90), and a voodoo and cemetery tour in New Orleans ($90).

A category devoted to creativity, including a class in Mexican salsa making ($39) and in the Japanese tie-dye style known as shibori ($40), often includes a list of items to have on hand to work alongside an instructor.

“Amazon Explore is designed to complement, rather than replace, traditional travel,” the company stated in an e-mail. Though Amazon has long threatened small retailers, the new platform uses its size and distribution power to link customers to small businesses around the world. Currently, Amazon Explore is offering 175 experiences, ranging from $10 to $168.

“Shop owners, guides, teachers, chefs, stylists, artists and artisans can get access to millions of customers on Amazon while setting their own prices and hours,” the company stated. To test the system, I signed up for a shopping tour of Kappabashi Street ($25), the “kitchen town” of Tokyo filled with shops selling kitchenware.

In a quick 45 minutes, Giulia Maglio, a guide with Ninja Food Tours, used a hand-held camera to take me to three shops in the neighbourhood where we discussed the different styles of chopsticks (fat and flat for tofu, ribbed for ramen), how to hold a rice bowl by the pedestal and the preponderance of lifelike plastic food restaurants use to signal what’s on the menu.

“The purpose is also to make you hungry,” she said. Beware the temptation of browsing abroad. I ordered two rice bowls for $20, which cost an additional $20 to ship. But Amazon made it seamless – it charged the credit card I used for the tour in a matter of seconds at the end of the session – and I doubt I’ll forget how I acquired them.”

Daycations’ close to home

With travel curtailed, Americans sought real-life diversions outside of their homes, according to Peek, a booking management platform for small businesses offering experiences from farm tours to kayak rentals.

This summer, it saw a shift to what it calls “daycations,” or excursions close to home. In June and July, 70% of bookings were from people residing within 240km, compared to 50% at the same time the year before.

Trending activities included wild mushroom foraging in Santa Cruz, California ($90), and nighttime boat tours in St Augustine, Florida ($31). A Peek user, Tanaka Farms in Irvine, California, adapted its farm tours as drive-through events, including an upcoming holiday lights festival (from $49 a car).

“People have been stuck indoors and wanted to find things to do in real life,” said Ruzwana Bashir, the founder of Peek, noting that the company set a record for October bookings. The San Francisco-based chocolate maker Dandelion Chocolate, another Peek client, adapted its experiences online, now offering chocolate tastings ($70) and truffle making ($100) that include shipments of chocolates to participants in advance for a blend of virtual and real elements.

“We’re able to reach more people now,” said Cynthia Jonasson, the head of education for Dandelion.

Outdoor adventures

Adventure outfitters are booking locally, too. Traffic to 57Hours, a site launched in 2019 that links travelers to outdoor adventure guides, picked up over the summer as users, primarily locals, turned to outdoor adventures for socially distant diversions, especially in private bookings. Guide services start at $80 for a half-day of hiking or surfing and average $200 to $300 for a full day of climbing or backcountry skiing.

“A lot of guides who normally are doing international trips or working in the Swiss Alps are now home and have to market themselves for the first time,” said Perica Levatic, a co-founder of the company. Greg Hill, a professional skier and 57Hours guide based in Revelstoke, British Columbia, champions the “300-Mile Adventure Diet”, which he writes about for the site, espousing trips within a tank of petrol as a way to travel more sustainably and appreciate what’s close by.

“Often, the romanticism of what’s far away kind of blinds you to what’s in your own backyard,” he said.

“I find that if you stay within a radius of home you’re going to see those rivers and mountains again and again and then your trips will resonate longer than a mountain in Pakistan, because you’ll never see it again.”

Even the culinary company Traveling Spoon, a network of cooks who open their homes to travellers for meals, has found ways to resume in-person operations, including moving outdoors with barbecues in Manila, Philippines (from $74), picnics in the Azores islands (from $76) and cooking classes in an outdoor kitchen near Florence, Italy ($170).

Augmenting real-life experiences

For those ready to take a city walking tour but eager to avoid other travellers, including guides, Sherpa Tours uses avatar narrators and augmented reality technology on itineraries downloaded to a mobile app. GPS technology directs users from site to site where an avatar appears on your smartphone screen, discussing the landmark from scripts developed by local experts including historians, professional guides, architects and writers.

After a disappointing walking tour of Quito, Ecuador, with a dull guide, Michael Suskind, a private investigator based in Chicago, dreamed up Sherpa, which launched in 2019 and now has more than 150 tours in 80 cities globally.

“I wanted to come up with something that removed the risk of getting a bad guide,” he said. Having tried the Sherpa tour of Millennium Park in Chicago, I found the contactless excursion a socially distant way to tour with the high-tech novelty of following a virtual person at an affordable price (most tours cost $4.99).

“It’s very flexible,” said Bori Korom, a guide, writer and editor based in Budapest who has written three tours for Sherpa.

“If someone likes to be spontaneous, you can stop and check out a museum or get a bite to eat, and then come back to the tour three hours later.”

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