Social grants payments on track for April 1, insists social development

It is “all systems go” for the payment of social grants to about 17 million recipients on April 1, the social development department and the South African Social Security Agency (Sassa) insisted on Sunday.

The department and Sassa “wishes to inform South Africans, especially social grants recipients, that all is on track for the payment of grants” from April 1. Social Development Minister Bathabile Dlamini “would like to reassure all qualifying beneficiaries that they will receive their money as per normal”, the department said in a statement.

“As recipients of social grants are aware our payments are made at various channels including merchants, points of sale, banks, ATMs, and Sassa pay points.”

However, because April 1 was a Saturday, Sassa pay points would not open, as in all occasions when the grants payments date fell over a weekend. Special focus and provision would be made for the busiest merchants and ATMs around the country and regional executive managers would be deployed to monitor and assist beneficiaries with enquiries.

On April 3, Sassa pay points would operate as normal and recipients were encouraged to go on their respective days and to respective pay points as indicated on the slips they received last month. Teams of managers would also be deployed to provide assistance at the pay points, the department said.

Measures in place as of April 1 included:
– The Sassa call centre would be opened to assist beneficiaries with all enquiries on contact number 0800-60-10-11;
– Senior officials would be deployed at the call centre to make sure that all enquiries were attended to;
– Officials would also be on standby to receive calls that may come through the switchboard;
– Arrangements had been made to ensure that the social pensions system Socpen was available for investigation and verification of the status of the grants applications; and
– A letter to the national police commissioner had been sent out for a request to increase police visibility across the country.

“The department emphasises that normal business processes will continue so any form of lapsing or suspensions that may occur may not imply a failure to pay by Sassa.

Dlamini reiterated her unreserved apology for the anxiety and fear caused about the uncertainty around the payment of social grants. She expressed her gratitude in advance for the patience and co-operation of South Africans, especially the beneficiaries of social grants, the department said.

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