You have until Sunday to reset your prepaid meter: 5 questions answered

When is the deadline?

The deadline for prepaid electricity users to upgrade their meters is midnight on Sunday, 24 November.

How do I recode my meter?

The upgrade requires the loading of two 20-digit codes, which you can do manually in your own home.

Here’s the step-by-step process:

• Enter the first 20 digits of your recode token obtainable from your usual electricity vendor
• Enter the second 20 digits of your recode token
• Lastly, enter the 20-digit token from your latest electricity purchase to recharge your meter.

What if I don’t upgrade my meter?

From midnight on 24 November, prepaid meters that have not been recoded will not be able to accept new tokens.

Should a meter not be upgraded, the remaining credits on the meter will be consumed as usual, but no recharging will be possible if the new KRN2 code has not been typed in before 24 November.

“Once your current credit is depleted, you will lose power, and the meter will become inoperable, necessitating a meter replacement that could cost up to R12 000,” Eskom confirmed on Monday.

Tshwane MMC for Utility Services Frans Boshielo urged customers to visit the City’s customer care centres and seek assistance if they are struggling with the conversion.

How many meters still need to be upgrade?

The City of Tshwane stated on 18 November that it had 357,155 prepaid meters registered on its system, but only 230,032 were upgraded.

“I am urgently calling on 127 123 prepaid electricity meter customers to ensure that their meters are converted to KRN2 compliance by 24 November,” stated Boshielo.

ALSO READ: How to verify your prepaid electricity meter: Converting from KRN1 to KRN2

How do I check if my meter has been upgraded?

To verify if your meter has been upgraded to KRN2:

• Enter 1844 6744 0738 4377 2416 on your meter keypad
• Should it show 1 or 1.2 then your meter still needs to be recoded
• If the meter shows 2 or 2.2, it is updated and requires no further action

Additional information on the KRN2 upgrade can be found on the Eskom website.

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