Tshwane Emergency Services toll-free number down

The Tshwane metro’s emergency services issued an alternative emergency number that residents can use due to the malfunctioning of the 107 toll-free number since Tuesday, 11 April.

The department was made aware of the malfunctioning toll-free number by residents, according to emergency services spokesperson Charles Mabaso.

Alternative numbers for Tshwane Emergency Services

The call centre has been made aware that the 107 toll-free number is not going through. In case of emergencies, use 012 358 6300/ 6400 for fires or rescue services.

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For medical or ambulance services, they can call the national emergency number 112.

Pretoria Rekord reports that the department was in talks with network providers in a bid to resolve the technical glitch as quickly as possible.

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List of contact details for residents

The municipality had previously issued a contact list for residents to use to lodge a complaint or seek assistance.

Domestic bin complaints:

• East: 012 358 0526
• Moot: 012 358 6462
• North West: 012 358 0554
• South/Centurion: 012 358 1317
• Bins not collected: 012 358 9461/0592

• Bylaw offences (for example, illegal street trading and illegal night club activities):
  012 358 0070 (external), 080 111 1556 (toll-free)
• Electricity-related complaints: 012 358 9999 (external), 080 111 1556 (toll-free)
• Tshwane bus services: 012 358 0214/0443/0231
• After-hours sewerage complaints: 080 000 4135
• Stormwater drainage and pothole repairs: 012 358 0614 (or pothole@tshwane.gov.za)
• Reporting of water problems: 012 358 2111 (external)
• Proes Street depot: 012 327 0147
• Power failures: 012 339 9111 (external)
• Power failure reporting by SMS: “Power and [your account number]” to 082 612 0333, example: “power 5120369”
• Meter readings: meterrecords@tshwane.gov.za, Fax to: 012 359 6888, five days before the billing date only or Call 012 358 9999: choose option 2 and then option 4.
• Metro police accidents reports: 012 358 7244/7114
• Traffic fines info: 012 358 7154/7157/7088/7089
• Reporting faulty streetlights: 080 1111 556, 012 358 9999 or 012 358 2540/1 or E-mail: streetlights@tshwane.gov.za
• Complaints and inquiries: customercare@tshwane.gov.za. Report power failures by SMS or online. SMS the word “power” followed by your account number to 082 612 0333 or 44676, or use the following link: tshwane.webhop.org/Tshwanesms/Map.aspx.
• To report potholes, send an email to potholes@tshwane.gov.za.
• To report faulty traffic lights, send an email to trafficsignalfaults@tshwane.gov.za.
• To report water leaks, send an email to waterleaks@tshwane.gov.za.
• Should you have any enquiries related to water quality, please send an email to drinkingwater@tshwane.gov.za.
• Meter readings can be emailed to meterrecords@tshwane.gov.za on the correct billing period date.
• For billing periods, please visit www.tshwane.gov.za.

Edited by Cornelia le Roux.
This article, by Sipho Jack, first appeared in Pretoria Rekord. Read the original article here.

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