Picture for illustration. The toll-free number of Tshwane Emergency Services has been down since Tuesday. Photo: Twitter
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The Tshwane metro’s emergency services issued an alternative emergency number that residents can use due to the malfunctioning of the 107 toll-free number since Tuesday, 11 April.
The department was made aware of the malfunctioning toll-free number by residents, according to emergency services spokesperson Charles Mabaso.
Alternative numbers for Tshwane Emergency Services
The call centre has been made aware that the 107 toll-free number is not going through. In case of emergencies, use 012 358 6300/ 6400 for fires or rescue services.
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For medical or ambulance services, they can call the national emergency number 112.
Pretoria Rekordreports that the department was in talks with network providers in a bid to resolve the technical glitch as quickly as possible.
Stormwater drainage and pothole repairs: 012 358 0614 (or pothole@tshwane.gov.za)
Reporting of water problems: 012 358 2111 (external)
Proes Street depot: 012 327 0147
Power failures: 012 339 9111 (external)
Power failure reporting by SMS: “Power and [your account number]” to 082 612 0333, example: “power 5120369”
Meter readings:meterrecords@tshwane.gov.za, Fax to: 012 359 6888, five days before the billing date only or Call 012 358 9999: choose option 2 and then option 4.
Metro police accidents reports: 012 358 7244/7114
Traffic fines info: 012 358 7154/7157/7088/7089
Reporting faulty streetlights: 080 1111 556, 012 358 9999 or 012 358 2540/1 or E-mail: streetlights@tshwane.gov.za
Complaints and inquiries:customercare@tshwane.gov.za. Report power failures by SMS or online. SMS the word “power” followed by your account number to 082 612 0333 or 44676, or use the following link: tshwane.webhop.org/Tshwanesms/Map.aspx.
To report potholes, send an email to potholes@tshwane.gov.za.
To report faulty traffic lights, send an email to trafficsignalfaults@tshwane.gov.za.
To report water leaks, send an email to waterleaks@tshwane.gov.za.
Should you have any enquiries related to water quality, please send an email to drinkingwater@tshwane.gov.za.