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By Cornelia Le Roux

Digital Deputy News Editor


Yet another ‘technical glitch’? Tshwane Emergency Services numbers not working

Here are the alternative numbers Tshwane residents can use to report fires and life-threatening emergencies.


Both the toll-free 107 number and landlines of the Tshwane Emergency Services are unable to take calls due to a technical glitch on Thursday morning.

According to Tshwane Emergency Services spokesperson Charles Mabaso, “the services providers have been notified and technicians are working on resolving the problem”.

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Alternative numbers for Tshwane Emergency Services

Mabaso urged the city’s residents to use alternative numbers to report emergencies.

Please call the following alternative numbers to report a fire or life-threatening emergency 083 232 5398 or 082 879 1191.

For medical or ambulance services, they can call the national emergency number 112.

On 11 April, exactly a month ago, the toll-free 107 number was also malfunctioning for a couple of days due to a “technical glitch”.

ALSO READ: Tshwane Emergency Services toll-free number down

List of important contact details for residents

The municipality had previously issued a important numbers and contact details for Tshwane residents to lodge a complaint or seek assistance.

Domestic bin complaints:

  • East: 012 358 0526
  • Moot: 012 358 6462
  • North West: 012 358 0554
  • South/Centurion: 012 358 1317
  • Bins not collected: 012 358 9461/0592
  • Bylaw offences (for example, illegal street trading and illegal night club activities):
    012 358 0070 (external), 080 111 1556 (toll-free)
  • Electricity-related complaints: 012 358 9999 (external), 080 111 1556 (toll-free)
  • Tshwane bus services: 012 358 0214/0443/0231
  • After-hours sewerage complaints: 080 000 4135
  • Stormwater drainage and pothole repairs: 012 358 0614 (or pothole@tshwane.gov.za)
  • Reporting of water problems: 012 358 2111 (external)
  • Proes Street depot: 012 327 0147
  • Power failures: 012 339 9111 (external)
  • Power failure reporting by SMS: “Power and [your account number]” to 082 612 0333, example: “power 5120369”
  • Meter readings: meterrecords@tshwane.gov.za, Fax to: 012 359 6888, five days before the billing date only or Call 012 358 9999: choose option 2 and then option 4.
  • Metro police accidents reports: 012 358 7244/7114
  • Traffic fines info: 012 358 7154/7157/7088/7089
  • Reporting faulty streetlights: 080 1111 556, 012 358 9999 or 012 358 2540/1 or E-mail: streetlights@tshwane.gov.za
  • Complaints and inquiries: customercare@tshwane.gov.za. Report power failures by SMS or online. SMS the word “power” followed by your account number to 082 612 0333 or 44676, or use the following link: tshwane.webhop.org/Tshwanesms/Map.aspx.
  • To report potholes, send an email to potholes@tshwane.gov.za.
  • To report faulty traffic lights, send an email to trafficsignalfaults@tshwane.gov.za.
  • To report water leaks, send an email to waterleaks@tshwane.gov.za.
  • Should you have any enquiries related to water quality, please send an email to drinkingwater@tshwane.gov.za.
  • Meter readings can be emailed to meterrecords@tshwane.gov.za on the correct billing period date.
  • For billing periods, please visit www.tshwane.gov.za.

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