Community Chat: Why is the service at municipal centres so bad?
Have your say on today's big issue.
Emfuleni Local Municipality building in Vanderbijlpark, south of Johannesburg. Picture: Nigel Sibanda
Ekurhuleni councillors have slammed “poor service” at the municipality’s customer care centres, an issue that has plagued most, if not all, the country.
According to Germiston City News, councillors recently questioned a report that found most residents were satisfied with the service they got at these centres.
“Residents have complained about municipal staff’s bad attitude, arrogance, neglect, and prematurely closing cases that remain unresolved,” pointed out Councillor Gloria Ndinisa.
While some have had good experiences at these centres, most will no doubt agree that visiting these centres is often more frustrating than helpful.
Why is municipal service centre support so poor?
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