‘Is it load shedding?’ – Cell C customers angry over no network

As if stage 1 load shedding wasn’t bad enough, Cell C customers were left with no network on Saturday morning and they wasted no time in taking to social media to air their frustrations.

According to MyBroadband, users on Cell C-backed MVNOs – such as FNB Connect – also reported that they were not receiving any service.

https://twitter.com/flenkm/status/1068794055356755969

I don’t remember the last time I was this annoyed and frustrated. My entire morning has been the worst because of your service @CellC wow

— Kuhle Adams (@KuhleAdams) December 1, 2018

I'm squatting at a KFC using the wifi to download offline maps coz I dunno the area I'm in well enough to go home without GPS😭😭😭😭@CellC WHATS GOING ON!?!?!?

— Men.Are.Trash….STILL 🇵🇸🇵🇸🇵🇸 (@Joan_MG) December 1, 2018

#Cellc 🚮🚮🚮🚮🚮 pic.twitter.com/DHc4hDkkeH

— Ramaesela Mologadi (@Lebza_lee08) December 1, 2018

https://twitter.com/Dutchie_NoMaD/status/1068810340689956864

@CellC no service for 3 hours

— Bonolo Bino Tong (@Miss_Bino_Tong) December 1, 2018

@CellC_Support terribly disappointed , we have had no load shedding , yet no signal, can’t bank,(no otp sms) can nothing! Hate to say it, but never had this shit from @Vodacom , maybe time to spend my money where people know what a ups is

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This was South Africa’s best mobile network in 2024

— BN (@BouncyNinjaaa) December 1, 2018

@CellC You are working on my nerves now……cant make or receive calls.
This smells like gagging…….signal jamming of some sort…….. pic.twitter.com/ut2DR4ujwu

— AfricanRose! (@IamThandoD) December 1, 2018

@CellC this is ANNOYING!!!!!

— Sinenhlanhla (@Snee_N) December 1, 2018

https://twitter.com/TheBow_Hunter/status/1068809438075789312

https://twitter.com/MathandaNcube/status/1068803000540561408

After receiving a flood of complaints, the network provider took to Twitter to offer up an explanation stating that a problem at one of their data centres was affecting their network.

Cell C is aware of a problem at one of our data centres that is affecting the voice and data services of customers. Technicians are working on a resolution to the problem. We apologise for the inconvenience caused and will continue to provide updates on the situation.

— @CellC (@CellC) December 1, 2018

There is are a load shedding issue, but this is isolated to specific areas.

— @CellC (@CellC) December 1, 2018

Earlier today, we did have sites down as a result of loadshedding. However the wider issue customers are now experiencing is related to a fault at our data centre. We are awaiting updates from our technicians and will keep you posted on progress. ^MM

— CellC Support (@CellC_Support) December 1, 2018

READ NEXT: Stage 1 load shedding begins

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