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Cell C | Image: Twitter @zeeshanmalik43
As if stage 1 load shedding wasn’t bad enough, Cell C customers were left with no network on Saturday morning and they wasted no time in taking to social media to air their frustrations.
According to MyBroadband, users on Cell C-backed MVNOs – such as FNB Connect – also reported that they were not receiving any service.
https://twitter.com/flenkm/status/1068794055356755969
I don’t remember the last time I was this annoyed and frustrated. My entire morning has been the worst because of your service @CellC wow
— Kuhle Adams (@KuhleAdams) December 1, 2018
I'm squatting at a KFC using the wifi to download offline maps coz I dunno the area I'm in well enough to go home without GPS😭😭😭😭@CellC WHATS GOING ON!?!?!?
— Men.Are.Trash….STILL 🇵🇸🇵🇸🇵🇸 (@Joan_MG) December 1, 2018
#Cellc 🚮🚮🚮🚮🚮 pic.twitter.com/DHc4hDkkeH
— Ramaesela Mologadi (@Lebza_lee08) December 1, 2018
https://twitter.com/Dutchie_NoMaD/status/1068810340689956864
@CellC no service for 3 hours
— Bonolo Bino Tong (@Miss_Bino_Tong) December 1, 2018
@CellC_Support terribly disappointed , we have had no load shedding , yet no signal, can’t bank,(no otp sms) can nothing! Hate to say it, but never had this shit from @Vodacom , maybe time to spend my money where people know what a ups is
— BN (@BouncyNinjaaa) December 1, 2018
@CellC You are working on my nerves now……cant make or receive calls.
This smells like gagging…….signal jamming of some sort…….. pic.twitter.com/ut2DR4ujwu— AfricanRose! (@IamThandoD) December 1, 2018
@CellC this is ANNOYING!!!!!
— Sinenhlanhla (@Snee_N) December 1, 2018
https://twitter.com/TheBow_Hunter/status/1068809438075789312
https://twitter.com/MathandaNcube/status/1068803000540561408
After receiving a flood of complaints, the network provider took to Twitter to offer up an explanation stating that a problem at one of their data centres was affecting their network.
Cell C is aware of a problem at one of our data centres that is affecting the voice and data services of customers. Technicians are working on a resolution to the problem. We apologise for the inconvenience caused and will continue to provide updates on the situation.
— @CellC (@CellC) December 1, 2018
There is are a load shedding issue, but this is isolated to specific areas.
— @CellC (@CellC) December 1, 2018
Earlier today, we did have sites down as a result of loadshedding. However the wider issue customers are now experiencing is related to a fault at our data centre. We are awaiting updates from our technicians and will keep you posted on progress. ^MM
— CellC Support (@CellC_Support) December 1, 2018
READ NEXT: Stage 1 load shedding begins
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