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Taxi audit mooted despite identified issues of violence and poor customer service

Government 1 month ago

The industry needs government ‘to come in and dictate certain legal rules to ensure professionalism’.


19 Oct 2020
PREMIUM!
Taxi audit mooted despite identified issues of violence and poor customer service

Picture for illustration. Taxis parked outside Bree taxi rank in Johannesburg, 22 June 2020, during a strike over government's R1.135 billion relief fund. Picture: Nigel Sibanda

The taxi industry should be regulated and audited to ensure performance is above par and that violence is eradicated and customer service is improved. This was proposed by the executive manager for the Road Traffic Training Academy of the Road Traffic Management Corporation, Dr Hlengani Moyane, who suggested a mechanism should be put in place to measure the service provided by the industry. Moyane was joined by Trans-port Minister Fikile Mbalula, South African National Taxi Council (Santaco) president Phil-lip Taaibosch, Stellenbosch University’s Professor Thuli Madonsela and manager of transport systems and operations at the Centre for Scientific and Industrial Research...

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