Customers left in the lurch as Standard Bank systems crash

Standard Bank is experiencing nationwide technical difficulties, with many customers reporting their account balances are currently showing they have no money.

A Twitter statement was released explaining that the issues spanned across their banking application, internet, and cellphone banking services, as well as cash deposits at ATMs.

We are experiencing some technical issues on our Banking App, Internet and Cellphone Banking services. Cash Deposits on ATMs are also affected. Cash withdrawals and card swipes are not affected.We are sorting this out. We sincerely apologise for the inconvenience caused.

— Standard Bank ZA (@StandardBankZA) August 30, 2019

Cash withdrawals and card swipes are reportedly not affected, but many Twitter users disputed this, saying they were unable to access any money.

https://twitter.com/Sihle_Mahlase/status/1167392994321981441

Cash withdrawals are affected, we have been saying this

— what’s next? (@Buzz_OnYa) August 30, 2019

Cash withdrawals are affected as our balances are showing 0! See what people are telling your'll.

— Kameel G (@KameelG) August 30, 2019

To make matters worse, customer care consultants inundated with angry customers are also not able to access customer account details.

They have however assured customers that their bank balances will in no way be affected by the glitch.

The IT glitch started at midday on Friday afternoon and is very unfortunate timing, due to it being month-end.

The bank has assured customers that their IT division has been dispatched on high alert to fix the problem as soon as possible, adding their apologies for the inevitable inconveniences caused.

UPDATE:

Standard Bank issued a statement apologising for an interruption in digital banking services that occurred earlier today.

“We can confirm that all services have now been restored,” said Standard Bank in communication sent to the Citizen.

“Affected channels included Internet Banking, the Standard Bank Mobile App, Standard Bank Mobile Banking services (USSD) as well as certain services within the branch environment. Dispatched technical teams have identified the problem and have implemented the necessary remedies to restore banking services,” added Standard Bank.

The root cause of the issue is currently being investigated by the bank who is also currently monitoring their systems to ensure that all services run smoothly.

“Standard Bank sincerely apologises for the interruption in service and assures our valued customers that we will endeavour to resolve the issue on a permanent basis.”

Customers have been urged to follow @StandardBankZA on social media for further updates.

(Compiled by Nica Schreuder)

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