Orchids and Onions – The myth of influencers

OUTsurance gets an Orchid for its ‘reality advertising’ success, while using ‘influencers’ without any solid data to go on gets an influential Onion.

There are two words, or phrases, guaranteed to set my teeth on edge: “Lifestyle blogger” and “influencer”. That’s because, with very rare exceptions, such individuals – so eagerly courted by the advertising and marketing industries – are vacuous, ignorant and ineffective at pushing products.

And that’s not even discussing how so many “influencers” have fraudulently increased their “following” by buying followers (which is easy and cheap).

Kim Kardashian, love her or hate her, is followed by millions of people and what she says can genuinely influence purchase decisions among her followers.

Most of the rest of the “influencers”? Not so much.

So I was interested to see the fuss on social media about an American “lifestyle blogger”, one Tiffany Mitchell, after she claimed to have been involved in a “motorcycle accident”.

Miraculously, she was not only unhurt, she managed to generate no visible signs of injury and still managed to look ravishingly beautiful for the professional photographer on the scene.

What got the attention of many was that, in one of the pictures, there were two bottles of designer water carefully lined up, labels facing the camera.

Was it a set-up? Many commentators thought so, pointing out the obviously staged nature of the scenes she posted. She denied it was a promo stunt for the water and the makers denied paying her.

Have a look at the pics yourself and decide.

And then, if you are a marketer or advertiser and you are using “influencers” ask yourself: Why? Do you have any reliable information to show they work? What’s the return on investment? Are you doing it because you can win over the millennial market?

If you’re using “influencers” without any solid data to go on, then you’re wasting your, or your clients’, money.

And that will get you an influential Onion every time.

Word of mouth, they say, is highly effective when it comes to advertising. But what if that’s not really practical? You do the next best thing: use real people, telling real stories.

OUTsurance is doing this very well at the moment. I know many people are getting tired of the “drive and sell” TV ads – where happy OUTsurance clients, driving their own vehicles, talk about how much they save. For me, it works, because these are not actors and they are genuinely pleased with their decision to opt for OUTsurance.

I contrasted those ads with ones running at the moment for Prime Meridian Direct, which appear to be using ordinary people, but look stilted and scripted.

OUTsurance has turned “reality advertising” to its life insurance products and, again, it works.

The one I particularly liked features Nosipho and her family. While dad and the two kids look at books in a library, Nosipho explains why she wants to ensure they are financially looked after, if something should happen to her. She says OUTsurance life is her solution and, while she talks, the premium and payout figure come up on the screen.

It’s real and it hits to the heart and I reckon OUTsurance will have had plenty of calls from these type of ads, so they get an Orchid from me.

Brendan Seery.

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