What to do after a crash

Once the initial shock has subsided after you’re involved in a car accident, you may have dozens of questions running through your head. What should you do first? Who should you call? What should you do with your car? Here are some tips if you are involved in a collision.

Stay calm

Emotions run high at the scene of an accident. Remaining calm and collected could help you avoid making expensive or dangerous mistakes in the aftermath.

Don’t move injured people

If there are any injured people on the scene, do not move them. This could put them at more risk, so rather wait until professional help arrives.

Call for help

Call an ambulance and the police if there are any injuries. Your insurer’s emergency roadside assist can help with that and should be available 24/7. You will also need to call the police if an offence has been committed (for example, drunk driving) or if a state vehicle or property has been damaged.

Don’t leave the scene without an all-clear from the cops

If there are injuries, if an offence has been committed or if state property has been damaged, stay on site until a police officer has dismissed you. Do not move your vehicle unless you are told to do so by the police or if it poses a safety hazard to other people on the road.

Make sure your car is still safe to drive

Check on the state of your car. Is it safe to drive and will it get you home or to the nearest police station? Sometimes the answer is obvious, but if you aren’t entirely sure play it safe and contact your insurer’s towing services.

Check for CCTV cameras

Check if there are any cameras pointed at the scene. Remember to take a photo of them to note their location.

Use your phone to snap some photos

Take as many photos as you can – of your own car and also any other vehicles or property involved. This includes number plates, licence disks, street names or any other landmarks close by. Ask any other driver involved for photos of their driver’s licence.

Let your insurer know about the accident immediately

Towing reports can take time and speaking to your insurer directly will speed up the process. Share all the information: the police case number and pictures you were able to get from the scene. This will help them to move the process move forward as quickly and painlessly as possible.

If your car is not driveable, call your insurer’s towing services

Don’t use the first tow truck that appears on the scene, even if they claim to be from your insurer. Call your insurer’s emergency line (or access it via their app), ask for towing assistance and make sure they tell you how to identify the tow-truck you should be using.

Get contact details

Take down names and contact details of any and all witnesses, as well as other parties involved in the incident. This will help you if you feel the accident was the fault of another individual and you want your insurer to help you recover your excess.

Report the accident to the police within 24 hours

If someone was injured or a third party or their property (including domestic animals) was involved, report the incident to the police within 24 hours. This is a legal requirement. Jot down the case number and take photos of the completed report right then and there. Equipping yourself with the right knowledge and know-how will help you be at your best when the worst happens.

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