There has been lots of movement in the local broadband scene. With ISPs offering free data, special promotions and increasing their fibre rollout.
Our survey
With all these offers and sales pitches, we realised that it would be difficult for the average person to figure out what the best ISP would be to choose. So, CompareGuru asked readers who the best ISP is (in their opinion) based on four questions.
Here’s what they said:
1. In your opinion, which ISP, from the list below, provides the best value for money?
The results are:
| Mweb | 28% |
| Afrihost | 25,80% |
| Telkom | 20,40% |
| Axxess | 9,70% |
| iBurst | 4,30% |
| Cybersmart | 3,20% |
| WebAfrica | 3,20% |
| Vox Telecom | 3,20% |
| Openweb | 1,10% |
| Crystal Web | 1,10% |
2. Which ISP provides the best speed?
This is what you said:
| Mweb | 29,51% |
| Telkom | 26,23% |
| Afrihost | 21,31% |
| Vox Telecom | 4,92% |
| iBurst | 4,92% |
| WebAfrica | 3,28% |
| Axxess | 3,28% |
| Crystal Web | 1,64% |
| Amobia | 1,64% |
| Openweb | 1,64% |
| Internet Solutions | 1,64% |
3. Which ISP do you think provides the best customer service?
According to your votes, MWEB came out tops with Afrihost not far behind.
| Mweb | 27,34% |
| Afrihost | 26,62% |
| Telkom | 22,30% |
| Axxess | 7,91% |
| Vox Telecom | 4,32% |
| WebAfrica | 3,60% |
| iBurst | 2,88% |
| Crystal Web | 2,16% |
| Internet Solutions | 1,44% |
| Amobia | 0,72% |
| Cybersmart | 0,72% |
4. Which ISP offers the greatest variety of products (in the form of Fibre, mobile, ADSL etc.)?
According to our results, the answer is Afrihost.
| Afrihost | 28,83% |
| Mweb | 26,13% |
| Telkom | 23,42% |
| Axxess | 9,91% |
| iBurst | 3,60% |
| Vox Telecom | 1,80% |
| Internet Solutions | 1,80% |
| WebAfrica | 1,80% |
| Cybersmart | 1,80% |
| Amobia | 1,80% |
From the results, Mweb came out tops in three out of the four categories, including the all-important customer service section, with Afrihost taking two second-place positions, and one first place.
Telkom ranked at number three in most categories, with the exception of internet speed, where they ranked second.
It’s clear that Mweb’s focus on core products and customer service, essentially placing themselves in your shoes, has worked out for them. At the end of the day, we all want to do business with a company that doesn’t just talk the talk, but actually lives up to their marketing campaigns.
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