Matt Richtel c.2020 The New York Times Company
4 minute read
23 Aug 2020
8:22 am

Forget spas and bars – hotels flaunt housekeeping to lure back travellers

Matt Richtel c.2020 The New York Times Company

Some would-be travellers say they’re just not ready to return, no matter the assurances.

Blanca Renderos, a housekeeper at the Hilton McLean Tysons Corner in Virginia, USA, cleans a common area of the hotel with Lysol products, which feature prominently in the chain’s new hygiene protocols. Picture: Alyssa Schukar / The New York Times

When Beau Phillips checked into a hotel near Toledo recently, a table in front of the counter barricaded him from getting too close to the clerk, who wore a mask and stood behind a plastic window. “The key is gently tossed at you from three feet away,” said Phillips, a public affairs executive who was staying at a Radisson Country Inn & Suites while visiting family. The hotel’s breakfast buffet was gone, the fitness centre closed, elevators limited to two riders. And to reduce the risk of an in-person visit, after Phillips left his room each day, no housekeeper came...