Julie Weed c.2020 The New York Times Company
6 minute read
2 Aug 2020
6:14 am

The days of hotel mints and breakfast buffets are gone

Julie Weed c.2020 The New York Times Company

'Shellshocked' by the pandemic and the drop-off in business, hotels are rethinking amenities and trying to allay travellers’ concerns.

The Vinoy Renaissance St. Petersburg Resort and Golf Club in Florida asks for reservations at its main pool. Picture: Scott Keeler / The Tampa Bay Times via AP

Those hotel amenities you took for granted, like throw pillows, turndown service and free coffee in the lobby? They’re gone. Housekeeping is by request or eliminated during your stay. And don’t even think of finding a self-serve breakfast buffet. The coronavirus pandemic “shellshocked” hotels, said Chekitan Dev, a professor of marketing at Cornell’s School of Hotel Administration. “They initially pulled everything” out of rooms and off properties that seemed as if it could accelerate the spread of the virus. Now, the hospitality industry is trying to figure out how to create a “new normal”, he said. Hotel occupancy rates in...