Anastasi Mokgobu
2 minute read
19 Sep 2019
6:30 am

Gauteng health MEC takes digital route to help patients

Anastasi Mokgobu

An app has been released where patients can directly lodge their complaints, suggestions and feedback on any health matter.

Picture: iStock

The Gauteng department of health has turned to technology to ensure people’s voices are heard. This follows criticism by unhappy patients, who have often taken to social media or called about the treatment they received. The recently appointed executive committee member of health, Dr Bandile Masuku, has developed a strategy aimed at strengthening the patient experience across all Gauteng health facilities and has supervised the release of an app where patients can directly lodge their complaints, suggestions and feedback on any health matter. The health department’s spokesperson, Kwara Kekana, said the Mpilo “healthcare in your hands” app will allow patients...