DJ Zinhle on The Unexpected. Picture: Screenshot/ Twitter
Over the weekend, DJ Zinhle’s wig business, Hair Majesty by DJ Zinhle, found itself trending for all the wrong reasons when a TikTok creator gave her business a 0 out of 10 rating.
The DJ responded to the review on Sunday afternoon, in a tweet that reads as follows; “This must be the first time in history that a business receives a bad review… Just so you know, I have contacted the customer and we are dealing with it. Further than that I can’t help you guys.”
The tone of her response annoyed Twitter users who battered her in the replies to her tweet.
“It’s not [a] bad review but a bad product… Read between the lines,” responded @siphoJay1.
“The way you guys are so arrogant and never listen to customers the same people that bring business is so sad. This is the very same reason why people don’t support black excellence… Just try to be humble, we use our hard-earned money [and] expect quality,” said @MhlengiNombeko.
DJ Zinhle’s tweet was posted in response to Tik Tokker Thulisile Lushaba who recently ordered a wig from DJ Zinhle’s Hair Majesty brand and gave an honest review about the 16-inch wig unit which set her back R3,170.
In one of her videos, she stated that she had ordered a customised and bleached unit but that the customisation was not done to her liking.
She then gave feedback about how the brand could improve the experience for shoppers in future. One of her suggestions included listing the weight of their wig units in the description on the Hair Majesty by DJ Zinhle website.
Lushaba made this suggestion after sharing her disappointment with how thin the hair was.
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“If I had known the wig was so thin, this, I’m not even sure it’s 100g. Like, on the DJ Zinhle website, the Hair Majesty [website] they need to specify that the hair is 100g, 100% density, 180% density, 200 [percent] density. They need to tell us the density of the wig so that we know exactly what we are purchasing.
“If it’s already thin at a short length, how thin will it be for a twenty-something inch?
“I actually rate them a 0/10. I was generous in the video. What a waste of money,” she wrote in a comment under her second video.
The DJ, entrepreneur and reality star launched Hair Majesty by DJ Zinhle about a year ago, around the same time that she announced her pregnancy and launched her reality show, The Unexpected.
The tagline for the business is currently “Only the highest quality Peruvian and Brazilian hair!”
The Tik Tokker tagged DJ Zinhle in her videos and stated that she sent them emails with her thoughts, but did not clarify whether or not she had received a response from the brand as of Sunday morning.
UPDATE:
Lushaba posted an update on her TikTok page responding to all the attention that her review had received.
She stressed the fact that she was reviewing the product that she had received, which, in her opinion, was a bad product and not the Hair Majesty business in its entirety.
She also stated that DJ Zinhle sent her a direct message on Instagram to acknowledge that she had seen her video and to apologise for the experience. She promised Lushaba that she would speak to her customer service team about the issue and that someone will be in contact with Lushaba on Monday morning.
She responded to a comment under her video and stated that she had chosen to receive another wig from the brand instead of a refund.
@thulisilelushaba Replying to @viscus87 Hair Majesty Wig Review Update- Part 3 #hairmajestybydjzinhle #wigreview #fyp ♬ original sound – Thulisile
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