Listen: Your rights if your car is stolen from the workshop

What are your rights when your car is stolen from a workshop? Consumers must watch out for workshops violating their consumer rights when their cars are stolen. It is usually not – as workshop owners would like you to believe – your problem.

A consumer recently shared his fight to have his car replaced after it was stolen at a workshop on Twitter. He took his car to a dealership for a service in February and when he returned later in the day to collect it, it was not ready.

Listen to The Citizen’s Ina Opperman explain your rights if you are in the same situation:

He agreed to leave the car overnight and collect it in the morning, but when he arrived at the dealership the next day, nobody could find the keys. The dealership then checked its security cameras and only then discovered that the car was driven out of its lot at around 5pm the day before.

ALSO READ: Dealership finally agrees to replace customer’s Hyundai that was stolen from service centre

The dealership denied it was liable and wanted him to claim from his insurance. Listen to the podcast to find out what should have happened and what his rights were.