FNB apologises to clients over credit card issue

FNB has apologised to clients whose credit card transactions were declined and showed zero balances on Sunday, while displaying a message that “outstanding documents are required to comply with FICA”.

According to the Financial Intelligence Centre Act (FICA), financial institutions must establish and verify the identities and residential addresses of their clients.

Chris Labuschagne, chief executive officer (CEO) of FNB Credit Card, confirmed that the issue that impacted the processing of some credit card transactions on Sunday had been resolved.

“Customers who may be experiencing any isolated difficulties when transacting on their credit cards can contact us directly for assistance.”

This is not the first time in recent months that clients have suffered through technical glitches at banks.

A technical issue on Nedbank’s systems in September this year resulted in double deductions for Capitec account holders, which affected billing on their point of sale terminals. The glitch was caused by a technical issue.

Nedbank at the time confirmed that certain individuals were impacted by a technical error involving the processing of card transactions.

“A transactional file of 7 September 2020 was erroneously processed on 11 September 2020, resulting in duplicate debits. Nedbank apologises for the inconvenience caused and confirms that the impacted individuals will be reimbursed within 24 hours.”

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