Model and TV presenter Bonang Matheba has again taken to Twitter to complain about SAA’s services, but was met with a response that has landed her on to the trends list.
“We don’t like the couscous. Also that meal with the stew. Please hey. Also the funny cheese platter what what. Please,” she tweeted SAA. Shortly after that, a Twitter account with the handle @FlySAA_Care responded to Bonang with the most unexpected answer.
In this case, “the customer is always right” rule did not apply, as FlySAA told Bonang that she only spoke for herself as its other customers enjoyed the same meals she had complained about.
“Hi, please note that other passengers enjoyed the meals,” it said, with a response that left Bonang unhappy.
She told the airline it should have apologised instead of responding like that, further calling it a “trash airline”.
Twitter was left divided over who was wrong – with some slating the airline for being “unprofessional” and others commending it for giving zero ‘f*cks’ about the issue.
Those who supported it said it could not please everyone and Bonang should have complained in person after being served the meal instead of using her celebrity status to get what she wanted.
However, there were a few who said the response did not actually come from an official FlySAA Twitter account. The account in question doesn’t have many followers, but it is very active (clearly regularly promotes SAA as a brand) and has been going since September last year.
These were some of the reactions:
— FlySAA Care (@flysaa_care) April 18, 2017
Bonang should've known better…the quality control at SAA sucks compared to British Airways or Emirates…lesson learnt
— Andile (@teddybearAZ) April 19, 2017
It's true that you become who you date nhe! Look at Bonang
— Camagu (@BhutiQha) April 19, 2017
It serves Bonang right. Waphapha this girl. "The World Is Not Yours"
SAA Basically shut her down and she was expecting an apology 😂SORRY pic.twitter.com/lfoCI2pryP
— Era Baloyi (@EraBaloyi) April 19, 2017
Don't airlines at Bonang level offer menus before take offs so that a commuter may arrange something else if they don't eat offered meals? pic.twitter.com/RmAGiQToNM
— HerbDay! (@irvin_stunna) April 19, 2017
The response Bonang got from SAA 😳😳😳. An international airline with such a low customer service 👐🏽👐🏽 pic.twitter.com/Up2grAJw3h
— IG: (@Tshegoo_) April 19, 2017
Apparently Bonang felt Khanyi Mbau was getting all the attention so she had to do 'something' to salvage some of it, it's tough pic.twitter.com/i6CwuLQmfc
— CSI (@TimelinePatrol) April 19, 2017
Bonang was just being a diva and it back fired. You can't expect an entire airline to change their menu just for you. Sit down
— I Refuse To Adult (@Albatross_SA) April 19, 2017