8 ways to stay safe when using an ATM
Don't fall victim to theft at an ATM this festive season
The festive season is fast approaching and with it comes the potential of bonuses, stokvel payments and cash withdrawals to buy gifts.
In light of this, security companies warn ATM users to be vigilant and take safety precautions.
ATMs are a favourite target for criminals, simply due to their increased usage and accessibility to customers day and night.
Furthermore, nationwide load-shedding has exacerbated the issue of ATM safety.
Criminals, usually working in teams, take advantage of dimly-lit areas to prey on vulnerable people, including the elderly and foreigners who may be unfamiliar with our banking system.
Top safety tips:
1. Never draw money from an ATM in a dimly-lit area or where there are nearby loiterers. Be alert to your surroundings and leave if you notice anyone loitering suspiciously. It is much better to choose familiar and well-lit ATMs where you are visible and safe.
2. Have your card ready in your hand before you approach the ATM to avoid opening your purse, bag or wallet while in the queue. Always be cautious of strangers offering to help as they could be trying to distract you to get your card or PIN. This is particularly relevant for older people.
3. Follow the instructions on the ATM screen carefully, and only punch in your PIN once prompted by the ATM.
4. If your card does not go in smoothly, do not force it in. Rather leave the ATM and report suspicious items or people around ATMs to the bank. Toll free numbers are displayed on all ATMs or on the back of your card.
5. If your card is swallowed, do not leave the ATM before you have cancelled your card.
6. Memorise your PIN, never have it written down or share it with anyone, and always key in your PIN yourself and in such a way that no one else can see.
7. Never let anyone stand close to you while using the ATM.
8. After successfully transacting, leave the ATM immediately. Some perpetrators wait until you’ve drawn your cash to take advantage.
Be cautious of strangers requesting you to return to the ATM to finalise or close the transaction because they are unable to transact. Skimming may occur during this request.
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