Les Rungasamy, Branch Manager for ADT Security Richards Bay, suggests you make sure you understand what you’re paying for when choosing your security company to ensure your peace of mind.
‘You cannot simply compare companies on the monthly tariffs they charge,’ says Rungasamy.
‘The safety of your loved ones cannot be dependent solely on financial cost considerations, but rather on a careful comparison of a wide range of factors.
Rungasamy highlights a few key issues to ask your security provider about.
1. What is their monthly cost for alarm monitoring, and what are the added value benefits they provide to your suburb (such as community CCTV cameras) at no extra cost?
2. How long has the company been in business for, and is security their primary business, or a ‘side line’ business they manage alongside other services?
3. How many armed response officers are deployed in your area, and what is the level of training they have received? What safety and protective items are they given while carrying out their duties?
4. Is the company registered with all the appropriate industry and labour regulatory agencies, such as the Private Security Industry Regulatory Authority (PSIRA)?
5. What technological solutions are employed by the company? Do they keep up to date with new developments such as License Plate Recognition cameras, home monitoring automation systems, and mobile ‘panic button’ apps?
6. What supervision systems are put in place to manage and enforce service level agreements on a grassroots level?
7. Does the company keep itself informed and trains its staff on the best practices for the private security industry?
‘If you ask the right questions and do your homework today, you should be able to sleep assured that you have appointed the best company to come to your aid when an emergency happens,’ says Rungasamy.
For more tips and advice, follow ADT on their Facebook page or alternatively, email Les Rungasamy on nrungasamy@adt.co.za
