Vodacom customers anger over data, airtime disappearance
Vodacom has apologised and promised to reimburse customers
An apology from Vodacom was not enough to calm the anger of customers who demanded answers for their disappearing data bundles.
This after customers complained on Monday night that their data had mysteriously disappeared and demanded to be reimbursed.
https://twitter.com/Kgudie_/status/899747502013816832
https://twitter.com/RediTlhabi/status/899856414201581568
This is truly a heart breaking story. @vodacom you have a bigger responsibility here. Please salvage this matter. pic.twitter.com/NmC1sjJPgn
— Tbo Touch (@iamtbotouch) August 22, 2017
Minister of Police Fikile Mbalula and former Public Protector Thuli Madonsela joined many customers who lashed out at the mobile network provider for the ‘stolen data’.
Dear @Vodacom please refund @whimzee_m and others urgently. For many this means lost employment and study opportunities,among other losses
— Prof Thuli Madonsela #KindnessBuilds (@ThuliMadonsela3) August 21, 2017
Good morning to everyone. Except @Vodacom, I hope you're having the worst of all days. 😔
— Boity Thulo (@Boity) August 22, 2017
Vodacom has since apologised for the incident, stating that they are ‘committed to ensuring that all affected customers will be refunded in full’.
https://twitter.com/KMajikija/status/899932330990686208
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