LifeLine inundated with crisis calls
According to LifeLine Zululand Director Michelle Jewlal, the lockdown has created mixed emotions and fears in society about contracting the coronavirus, forced co-habitation of extended families in small living spaces, loss of income, food security concerns and increased economic stress
CITIZENS in distress have inundated LifeLine’s national 24-hour crisis service and counselling line with calls, seeking help to cope with daily challenges they face, such as gender-based violence, Covid-19 related concerns, loneliness, depression and anxiety.
According to LifeLine Zululand Director Michelle Jewlal, the lockdown has created mixed emotions and fears in society about contracting the coronavirus, forced co-habitation of extended families in small living spaces, loss of income, food security concerns and increased economic stress.
During week one of the lockdown, 3 344 calls were received from people who were scared and worried about what will happen to them and their families during and after the lockdown period.
Jewlal said many callers expressed specific concern about gender-based violence as they will be in lockdown with their abusers.
‘There is going to be an increase in violence as people lose jobs, income and food security, but we encourage people to seek help as our crisis lines are available to offer counselling services.
‘Some people will not be used to being together for long periods in a confined environment, and this can increase tension and arguments.
‘Families are encouraged to use this time to create new routines and find ways to improve their relationships,’ Jewlal said.
‘Calls from people diagnosed with the virus have also been received and their general concern was about disclosing the fact for fear of being discriminated against.
‘The lockdown is a totally unfamiliar scenario and people do not know how to deal with it, or how to respond to others who might have the virus. More awareness and education needs to be done around this isue.
‘While people are continuing with social distancing, they can maintain relationships and contact with people using social media platforms or through telephone calls and texting.
‘This is important during this time as for some, it will be a very lonely time,’ Jewlal said.
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