Eskom customer and user mobile application launched

Eskom released the ‘MyEskom’ mobile application, available for use on Android, iOS devices and a Mobi-site for all other devices, as part of ongoing efforts to improve customer services, transparency, and improve communications.

The app provides the latest information on the forecasted status of the national power system and allows users to contact Eskom through a ‘Talk to Eskom’ function. It also provides energy-saving tips, weather information, basic information about power outages, and links to other website information.

“We built the app to give electricity customers and users better and more direct access to information that applies to their own consumption profile,” said Sal Laher, Eskom chief information officer and Divisional Executive for the Group Information Technology Division.
“Ultimately, it should help users consume electricity more efficiently, improve communication and services.”

The app enables users to build a personalised profile, based on the types of appliances they have in their home. It also makes available the forecasted national power status and links to schedules for load shedding. Users will also receive notifications, should they choose to, for announcements.

Eskom plans to enhance the app to include meter readings being entered; buying prepaid electricity directly and regular updates about the status of the system. The app will aid in educating users to understand how they can consume electricity in a more efficient manner.

To download the free ‘MyEskom’ app, search ‘MyEskom’ in your App store for IOS and Android devices. Alternatively use the Mobi-site  for all other devices.