The monster with its teething problems will be fixed, promised the municipality.
This follows after municipal accounts were received on Thursday, August 24 and consumers did not understand what to pay and who to scream at.
The accounts were not sent out at the end of July because of a glitch in the new system put in place by the municipality. When the accounts were sent out, it was not at all what the consumers were expecting.
Mr Kingdom Mabuza, municipal spokesperson on Tuesday, August 29 explained that they received a statement from National Treasury last year that their account system needs to change.
“We then went to the tender process and eight service providers were suggested by National Treasury. In our first draft our service provider was not one of the stipulated eight. We then appointed the new service provider, according to National Treasury standards. He said that they could not get the system up and running, providing the correct amounts owed by the consumers.”
Some of the problems that had consumers fuming were last month’s payments not reflecting on accounts, subsidies not included, the layout of the accounts and the incorrect dates on the accounts.
Mabuza said the EasyPay method was one of the biggest headaches when the accounts were tallied because the file that was submitted by the service provider was not compatible with this method of paying.
“We decided that, because we are running out of time we will send out the accounts but consumers who paid through EasyPay, will not reflect and we are aware of the problem.”
Read the FULL story in the WITBANK NEWS out today
ALSO READ
https://www.citizen.co.za/witbank-news/98122/happened-municipal-accounts/
https://www.citizen.co.za/witbank-news/96954/still-no-accounts-received/
