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Disability grant applicants have a right to lodge an appeal on the disapproved results

Disability grant applicants can complain if they are not satisfied with disapproved results.

The South African Social Security Agency (Sassa) would like to encourage disability grant applicants to appeal when they are not satisfied with the disapproved results.

The appeal must be lodged within 30 days after receiving the rejection letter, and the process of reviewing the appeal also takes 30 days.

If the applicant does not understand the rejection reasons, they have a right to ask Sassa officials to provide clarity.

All approved disability grant beneficiaries receive an increased R2 090 monthly by the Minister of Treasury in October 2023, due to budget review.

Applicants must note that Sassa works together with professional medical contracted doctors who ensure that qualifying applicants get the disability grant.

Sassa medical contracted doctors work under the supervision, approved regulations, and guidelines by Sassa and the Department of Health.

It is only a Sassa medical contracted doctor that conducts the assessment and submits a report to Sassa which determines whether the applicant qualifies for a temporary or permanent disability grant.

The assessment report is based on the information presented to the doctor, and a physical assessment is also conducted.The applicant must meet the following requirements:

  • Must be a South African citizen; permanent resident or refugee permanently residing in South Africa. Must be 18 to 59 years of age
  • Must undergo a medical or functional assessment confirming disability and
  • Must provide clinical information or referral form confirming disability
  • Must provide a referral form duly completed by a treating facility or practitioner, if previously rejected on medical grounds
  • The applicant and spouse must be subjected to the Means Test
  • Must not be maintained or cared for in a State-funded institution; Must not receive another social grant in respect of himself or herself
  • Must submit a 13-digit bar-coded identity document or the smart ID card for self and spouse.

In the absence of an ID or a birth certificate, an alternative identification prescribed by Sassa will be acceptable
For more information, call toll-free during working days/hours 0800 60 10 11 / (013)754-9428/9363 during working hours Monday – Friday, and WhatsApp: 082 046 8553
Social grants payment inquiries to Postbank, toll-free 0800 53 54 55 WhatsApp: 073 806 1631.

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