Her name is Pauline and she works in the water and lights section.
She is a pleasure to deal with and could not be more polite.
I went in on Monday to try to sort out an account for my mother and when I wanted to give in my readings she took the reading for the electricity.
She refused to accept the reading for the water and demanded a photograph, because the amount was less than the one on the computer.
I got the impression that I was not telling the truth.
I was also told that the amount owing was R5 300 and it had to be paid straight away.
I then went to Pauline who told me that the amount owing was only R2 300.
A big difference and once again congratulations Pauline.
But with all of this, I wonder why does the council use private people to deliver a final notice but not normal accounts.
Peter Denton.
