On September 26 (page 8), we published the story of a frustrated Elsje Rautenbach who was dissatisfied with the service she received from the Springs branch of the Ekurhuleni Traffic Licensing Department.
The Ekurhuleni Metropolitan Police Department failed to respond to our enquiry by the time we went to print, but they have since responded.
Rautenbach alleged she tried to renew her driver’s licence at the Springs branch of the Ekurhuleni Traffic Licensing Department, at the beginning of last year.
She acknowledges that she received a temporary driver’s licence that expired on June 15, 2018.
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More delays at licensing department
She says she went back to the department after receiving a SMS instruction to collect her card.
But never received her licence.
The metro says that from June 2018 to August 2018 there was a strike in the driver’s licence card account (DLCA) department and the production of driver’s licence cards was heavily affected.
Cards could not be produced.
The metro alleges that the strike ended at the end of August 2018 and the service had to start with the backlog and the new cards that are applied for on a daily basis.
That was the only period when cards were not produced, they claim.
Normally, the DLCA Department produces a card within four to six weeks.
Rautenbach said after she went to check if the licence was done, she was told she would have to start the process again because there was no thumbprint on the card.
She also claims she had to pay for the licence again.
The metro says applicants do not have to pay for the service again if there is a fault on the card.
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Proof of residence needed when renewing car license
According to the metro, Rautenbach applied for a temporary driver’s licence on June 15, 2018.
On July 27, 2018, she applied for a public driver’s licence.
They claim the department phoned the client on February 19, 2019, and on February 26, 2019.
According to them, she did not collect her licence after receiving a SMS saying the card is ready.
The public driving permit she applied for is available and is at the centre.
It can be collected.
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