Elsje Rautenbach alleges she tried to renew her driver’s licence at the Springs branch of the Ekurhuleni Traffic Licensing Department at the beginning of last year.
She received a temporary driver’s licence that expired on June 15, 2018.
“A few weeks later, I received a SMS informing me that the licence was ready to be picked up.
“When I got the licence I realised there was no thumb print on the back,” she explains.
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She says she was then told she would have to start the process again.
She claims she did what she was told.
In June, after receiving no further instruction from the department, she went to check if the card was ready.
“I was to wait, while someone manually went through records to find my licence.”
She did not get her licence.
She claims she was told they did not know exactly know where her licence was.
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Two weeks ago, Elsje went to the licensing department where she was told her licence was still not available.
“It is so unfair because if I get stopped by the EMPD and they ask for my licence they will not care why I don’t have it.
“I will just be penalised for driving without a licence.”
The Ekurhuleni Metropolitan Police Department failed to respond to our enquiry by the time we went to print.
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