The Springs Police have been accused of failing to show up on scene after a concerned resident called them last Tuesday afternoon.
According to the complainant, who cannot be named, there was allegedly an incident involving his neighbour who was arguing with other people and pulled out his gun and threatened people on the scene with it.
The complainant says he first called the sector van but there was no answer.
He then called 10111 and they said they would inform the police and send someone out.
After waiting 10 minutes without any sign of the police, he called the other number for the sector van and was told they knew about the incident and were on their way.
They never arrived.
After waiting for two days, the complainant called the sector manager on Friday morning and told him what had happened.
The manager allegedly responded: “I’m going to a meeting right now and will come to your house afterwards to take your statement.”
He too never arrived.
For the complainant, this whole chain of events was disappointing.
“Something bad could have happened and the police just don’t seem to care,” says the complainant.
The Springs Police deny the complainant’s allegations and say according to their records no complaint was received.
“If the complaint was received, SAPS members would have attended to as it is their mandate to serve the community.
“If a complaint is registered and recorded in the system with an IR number from 10111, it is the duty of the police to attend to it,” says Springs Police spokesperson Capt Johannes Ramphora.
An IR number is a reference number given by 10111 to the caller for the incident reported.
Springs Police say the caller must insist on getting an IR number as it counts as proof of the call being logged into the system and can be used to follow up on the case.
Ramphora added if a member of the community is unhappy with the service given by a police member, the complainant must lodge a formal complaint, with proof, to the Springs management so that it can be registered and investigated and steps can be taken against the member.
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