Plan of action for metro accounts
Metro gives numbers and names of people to be contacted for account queries.
The Ekurhuleni Metro responded to a query from Selcourt resident Peter Denton, about the electricity department not answering their telephones to assist the public.
He says no new numbers have been given out and none of the old ones are ever answered.
Metro spokesman Themba Gadebe gives a breakdown and the roles their sub-divisions perform on a daily basis.
“This will assist the community,” he says.
In the case of numbers for inquiries such as disconnections, reconnections, payment extensions and arrangements the following people should be contacted:
• Rosemary Mdluli: 011 999 8518 or email to Rosemary.Mdluli@Ekurhuleni.gov.za
• Pauline Malatji: 011 999 847 or email to Pauline.Malatji@Ekurhuleni.gov.za
• Ntombenhle Mathe: 011 999 8373 or email to Ntombenhle.Mathe@Ekurhuleni.gov.za
• Johann Reyneke: 011 999 8537 or email to Johann.Reyneke@Ekurhuleni.gov.za.
Read: Final disconnection notices have been reversed, says metro
The customer liaison numbers for inquiries, including accoutn balances, move outs (final readings) email readings, telephone readings, refunds and general queries are:
• Juan Neethling: 011 999 8539 or email to Juan.Neethling@Ekurhuleni.gov.za
• Nombulelo Makgabutlane: 011 999 8679 or email to Nombulelo.Makgabutlane@Ekurhuleni.gov.za.
Billing numbers for enquires such as interim charges, incorrect readings, walk-in-customers and other charges:
• Gerald Smith: 011 999 8709 or email to Gerald.Smith@Ekurhuleni.gov.za
• Talitha Soga: 011 999 8709 or email to Talitha.Soga@Ekurhuleni.gov.za
• Zacharia Mojalefa: 011 999 5643 or email to Zacharia.Mojalefa@Ekurhuleni.gov.za.
Commenting on the fact that Denton has not received his electricity account for three months, Gadebe says two months ago there was an outreach programme, where the metro embarked on educating their consumers to use other channels to obtain their accounts.
These platforms include registering their accounts on the website www.e-siyakhokha.co.za, where they will be able to view and pay their accounts.
The following channels are available:
• Download Ekurhuleni Mobile App: load the App from Apps store (available on Android, Windows and iOS) and report issues from your mobile phone
• Social media platforms: Facebook City of Ekurhuleni and Twitter: @emm_call_centre
• Email: callcentre@ekurhuleni.gov.za
• Website: visit www.ekurhuleni.gov.za and use the Ekurhuleni self-service feature to log
• Residents can also SMS the keyword Ekurhuleni to 30788, followed by details of the query, to enable the call centre to log the query immediately.
“We apologise for any inconvenience caused during the migration process,” says Gadebe.
