E-toll mess

Du Toit, who is a frequent user of the N17 toll gates explains that, upon introduction of the new e-toll lanes, he began to frequent their usage, only to find that the discount promised by Sanral had not been deducted when he received his invoice at the end of the month.

“At the end of the month I did not see my discount reflected on my account and knowing that my money is being deducted by the e-toll system I consulted them,” explains Du Toit.

He says that, upon communicating with Sanral, he was advised to consult the people who operate the toll gates on the N17.

He was told that they could not provide him with assistance, which Du Toit attributes to the fact that they informed him that he had not made use of his card.

“The man I spoke to told me that, because I did not swipe my card he has no control and therefore I forfeited my discount,” explains Du Toit.

He says he is very upset at the situation because he had not received any communication from Sanral regarding the matter, and the procedure qualifying motorists for a discount.

“Nothing was ever communicated about the matter by Sanral, to the motorists who are losing out,” he says.

Du Toit emphasises that he wants motorists to be cognisant of the e-toll regulations and to be aware that they are not losing out financially.

“My hope is that this matter be cleared up as the general public is not aware of it,” says Du Toit, “I also believe that Sanral is benefiting from the confusion it has caused, which is unethical and adds to its poor image.”

A query has been sent to Sanral and we are awaiting a response.