The Ekurhuleni Metro confirms that an electrical problem at the PAM Brink reservoir is the cause of the water problem, and electricians are investigating to establish what caused the fault.
This problem, they claim, is also why water is still running from a meter leak in Bells Street.
According to Maria van Staden, from New Era, she reported the leak on March 22, and was given a reference number.
Upon further investigation she realised that the actual fittings and the tap at the water meter had been stolen.
When the call was logged the first time, she was told by the call centre operator that it takes five working days for a leak to be fixed.
“Five days of clean drinking water is going to waste,” she says.
She has been phoning the metro every day since March 22.
“I even phoned them from my cellphone over the Easter weekend,” she says.
She reported the leak again, on Tuesday (March 29) morning, and the call centre operator said the call would be attended to on the same day.
When she arrived at work she noticed the water pressure was low and soon there was no water coming from the taps.
“Before all the water disappeared, we filled up buckets of water needed to flush the toilet and at least have drinking water on the premises,” she says.
She hopes that when the electrical problem is solved, the metro will attend to the water leak as well. However, on Wednesday (March 30), the water was still seeping from the leak.
