Metro apologises for invalid token

Two months ago Anton Botha purchased a R500 pre-paid token from a vendor at Springsgate and when he tried to pin in the digits, the meter rejected the number.

After several unsuccessful pin attempts Botha went back to the vendor to report that the electricity pin is invalid but the vendor was unable to help him and Botha had to turn to the metro for assistance.

Two months after he lodged a complaint at the metro about the faulty electricity pin, he gave up hope and thought he had wasted R500.

Botha cleared his postbox at home on Saturday and only took notice of what he thought was junk mail on Monday. Much to his surprise he realised the metro had finally stepped up to try and solve the problem.

“The notice had a new token number printed on it and when I pinned it in, it was working,” he says.

According to Botha a metro technician came to his house on Monday to inspect the meter to check if it wasn’t tampered with.

“My advice to the community is not to ignore the electricity pin if the meter rejects it, but rather to report it to the metro,” he adds.

Metro spokesman, Themba Gadebe, says after an inspection was carried out by metro technicians it was discovered that the token had not been used and a new token was generated and issued to Botha.

“We apologise for the inconvenience caused,” said Gadebe.

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