Post office lends a helping hand
Many Springs residents' pensions from abroad have been stopped due to non postage delivery.
Margret Pendzialek (79) says she was supposed to have received a letter from the government in Germany at the end of June, to prove that she is still alive.
She claims the first letter was sent at the end of June, in July and again in August.
Phoning Germany every time cost her a lot of money.
Unfortunately the German government has stopped her pension for December, because she couldn’t prove to them, in writing, that she is still alive.
This Strubenvale resident claims her sister, who lives in Pretoria, received her letter on time but Pendzialek can’t understand why Springs didn’t deliver the post, even before the strike started in August.
Lungile Lose, spokesman for the SA Post Office, says they sincerely regret the inconvenience that the recent strike has caused to its customers.
To work off the backlog, employees at the Johannesburg International Mail Centre are working two shifts per day now and are currently clearing more than 100 000 items per day.
To speed up the clearance of letters coming from abroad, some of the incoming bags containing letters are sent directly to other mail centres from processing and then dispatched to their destinations from there.
Customers with specific enquiries are welcome to send an e-mail to customer.services@postoffice.co.za
