I have recently been reading a lot of articles about complaints regarding the service delivery in Springs.
From water leaks, to manholes, potholes and litter, I ask myself ‘What is going on with our service delivery?’
All I read in the paper is articles about residents’ unhappiness with how their service delivery problems are being dealt with.
I think the metro should start taking preventative measures to avoid the constant reports of service delivery complaints and come up with long-term solutions to such problems.
Doesn’t the metro get tired of the redundancy in issues raised by residents?
When I read the articles I feel we are dealing with either a very incompetent or very ignorant council, which is a disaster whichever way you look at it.
It makes me wonder what performance criteria is used to assess council employees and what the consequences of failing to meet the requirements of their jobs are.
Also, what performance assessment is used to measure whether or not our customer care centres are meeting their customer relations management mandate?
Like any job, I feel the metro workers should be held liable and accountable for failing to deliver on service delivery complaints, because it is no secret that most of the complaints lodged with the metro do not get attended to within the 48-hour turnaround time.
I am not trying to bash the metro, but with the upcoming local elections, I think a fair, honest and accurate assessment must be made in order to strategise ways to improve on problem areas raised by the community.
The metro must work with us and meet us halfway as well.
