This was following a long-pending issue of one of her tenant’s leaking water meters, from August, which was reported several times to the complaints line of the Metro.
“After several calls and referrals, I was told that there were no contractors available and that the waiting list of meters to be serviced was very long,” says Leona.
After months of waiting, Leona followed up on the matter in January with the Metro.
She was informed that her reference number would be lodged with the new contractors in operation.
“After many more enquiries, I was informed by one of the Metro workers that the reference number was no longer working because the wrong details and address had been captured initially,” says Leona. She then said that she would report the matter again.
“I was very frustrated, considering how long this issue had been pending.”
On May 5, Leona called the Metro offices once more, and received very satisfactory service, which led to the installation of the long-awaited new meters, the very same afternoon.
“The only problem is that the people who installed the meters did not replace the paving,” she says. “They said they would return the following week to finish the work.”
On May 31, weeks later, Leona made a call to the project manager in the Metro’s department concerning the problem of the paving.
“Hours later, two Metro workers arrived to replace the paving bricks and to take out the [then] faulty meter,” she says.
“I am so happy and wish to salute the swift and excellent service delivery I received.
“After many month of being given the run-around, it was good to see that I was able to have my issues sorted out in a space of a month.”
