Reference numbers allow metro to ‘track and trace’
These numbers are given to enable 'track and trace' capability wherein customers can enquire on the status of their query.
It is important for residents to note and keep any reference numbers given to them when reporting a problem to the Ekurhuleni Metro’s Call Centre.
Themba Gadebe, spokesman for the metro, explains that a reference number is a unique number given for each call logged
“It is used to identify the caller, the details of the resident and the status of the query,” he says.
These numbers are given to enable ‘track and trace’ capability wherein customers can enquire on the status of their query.
“When using the call centre, a call reference number will always be given, customers can provide their details such as their cellphone number, surname and address, we can use their demographics as well,” he explains.
If residents do not have a reference number, the metro can provide them with one on request.
“If the call centre operator refuses to give the complainant a reference number, the resident can lodge a complaint directly with the call centre supervisor,” Gadebe concludes.
The metro’s call centre can be reached on 086 054 3000.
