Staff members at a clothing store at Selcourt Towers were locked in a storeroom during a robbery on Sunday morning.
According to Springs police spokesperson Amanda Greybe, a female staff member was approached by a man who asked for assistance.
While talking to the staff member, the man showed her a gun tucked into the waistband of his jeans and instructed her and the other staff members to go the storeroom.
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He then tied them up and demanded the keys to the safe.
The gunman loaded all the cellphones from the safe into a bag he was carrying.
During the robbery, the staff member saw three other men taking money from the tills.