Isuzu walked away with top honours in the Manufacturer Of The Year (MOTY) awards, run annually by the Southern African Vehicle Rental and Leasing Association (SAVRALA).
Now in its 27th year, the MOTY awards pay tribute to the vehicle manufacturers for the level of service and support provided to SAVRALA members, who manage roughly 400 000 vehicles per year through the rental and leasing channels.
These awards are based on two comprehensive surveys completed by 38 car rental and leasing companies in South Africa, measuring the service from the manufacturers they interact with regularly and whose vehicles they have in their fleets.
Among the various areas of business surveyed are communication and contact with the manufacturers, support provided, maintenance issues, financial aspects and B-BBEE compliance.
The participating rental and leasing companies are required to involve all the relevant people who are knowledgeable about each criterion within their organisations, to complete the various sections of the surveys. This is to ensure that the results are not biased and can be used by the manufacturers to identify and rectify any pain points in their customer journey with the rental and leasing industries.
Source: Big Ambitions
