ATM:
- When leaving the ATM check that you have received the correct card back.
- Never allow strangers, including apparent bank staff members or security guards, to assist you.
- Immediately report a card that has been retained by the ATM for any reason.
- If you think there may be any chance that your PIN and/or card was compromised, report this to your bank immediately in order that a “hold” may be placed on your card and account. Obtain a reference number for the complaint.
- If you think there might be something wrong with an ATM, have difficulty inserting your card or find strange-looking objects attached to the ATM, do not use the machine, report it to your closest Absa branch or alternatively to the Absa hotline number 0860 28 62 86.
- Never give your PIN or internet banking password to anyone, including family or a bank employee.
- Do not enter your PIN unless the ATM screen prompts you to do so.
- If you feel that your PIN or password might have been compromised, change it immediately.
- When entering your PIN at an ATM, stand close to the ATM and shield the keypad with your body in order to prevent other people from seeing it. Also, use one hand to shield the keyboard when typing in the PIN. This is also applicable when transacting at a point of sale at any shop.
- Never give out your personal information or banking details to strangers over the phone.
- Ensure that your daily ATM withdrawal limits are in accordance with your need and appetite for risk.
- Ensure that you are aware of the numerous ways in which your ATM card can be used to withdraw or transfer money. Cancel those facilities you do not need or require.
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