#TakeNote: The Greater Eldorado Park lodged complaints to MMC Dr Mpho Phalatse
Do you have an issue with the clinic?
The Greater Eldorado Park community has taken their new year’s resolutions to the next level. They have lodged complaints to the Member of the Mayoral Committee (MMC), Dr Mpho Phalatse upon her visit to the clinic in Eldorado Park Extension Two in the first week of December 2017.
Complaints were lodged to the MMC along with the Ward 18 Health Representative (WHR), Charlene Meyers and the chairperson of the clinic committee, Humphrey Mccaully.
The issues and concerns that were raised by the community were problems such as the outside queueing in the early hours of the morning, the long queues, waiting periods, staff attitude, lack of communication as well as the lack of medication.
The clinic committee’s role is to ensure that the concerns raised are dealt with accordingly. The committee is made of eight members that are broken up into different roles.
The committee is made up of five community members, the WHR, the chairperson and the councillor.
The role of the chairperson is to address issues, complaints, suggestions, compliments together with the committee, councillor, operations manager, and the WHR.
The role of the WHR is to interact with the community in terms of information, programmes available that are provided by the Department of Health. Her role is also to listen to the suggestions and discrepancies raised by the community.
Monthly meetings are held to make sure issues are attended to, as well as discuss these issues and finding the best possible solution. According to the Mccaully, with regards to progress, there is a 50/50 balance. Some people say that they can see a difference and some disagree.
The clinic has now implemented a three-month trial basis of extended hours. The extended service that is provided is the clinic will now operate on a Saturday as well from 730 am to 1 pm.
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Also read: TakeNote: Ministerial six-point plan
The MMC of the department of health made an appearance at the clinic for a meeting where she and her colleagues gave the community feedback on the progress that they had made thus far.
The meeting got heated as racial remarks were thrown around and accusations of political agendas being pushed. The meeting was concluded when the crowd go out of hand.
For more information or if you would like to lodge a complaint or suggestion contact:
- Linnett Mokone – 011 945 4203
- Charlene Meyers – 071 179 9668
- Humphrey Mccaully – 064 928 1018
