Vodacom sites down amid flooding in KZN

VODACOM said widespread flooding in KwaZulu-Natal has damaged its network infrastructure in the province, including more than 400 towers.

Byron Kennedy, spokesperson for Vodacom, said that damage to its towers was primarily due to disruptions in electricity supply. As a result, several coastal regions have intermittent connections for the time being.

ALSO READ: MTN sites down amid flooding in KZN

“Certain customers in a number of coastal areas, from Ballito in the north to Amanzimtoti in the south, are currently experiencing intermittent mobile services,” said Kennedy.

He also said that some of Vodacom’s fibre customers are experiencing intermittent connectivity caused by waterlogged fibre ducts, adding that Vodacom had contingency plans to manage such situations.

“Vodacom has scalable contingency plans in place to deal with scenarios of this nature and is working hard to restore connectivity in impacted areas as quickly and as safely as possible,” Kennedy said.

While efforts to restore sites are being hampered by severe damage to roads and certain facilities not being accessible due to the risk of electrical shocks, Vodacom assures impacted customers that restoring connectivity is its utmost priority.

Vodacom is not the only mobile service provider to suffer extensive damage to its infrastructure in KwaZulu-Natal. On Tuesday, April 12, MTN announced that more than 500 of its towers were offline because of the flooding.

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