Bluff Clinic receives digital donation to improve service delivery

EFFICIENT service and a shorter waiting period are what patients can expect at the Bluff Clinic thanks to the generous donation of IT service provider Betting Entertainment Technologies.

The donations, which include software, have been fully installed and are up and running after the official handover was done on Wednesday, 26 February to an elated staff at the clinic.

General manager of the Umhlanga based software provider, Michael Collins, said that they are proud to have injected a donation of an estimated R100 000 for the benefit of the community.

“We felt the need to donate after realising that the Bluff Clinic services the largest ward in eThekwini with a very small staff base that does it so well.”

“We spoke to them to find out how we could use our technology to improve the processes within it. We realised that there were a lot of inefficiencies with how they capture data and move it from one room to another for patients to be seen,” he said.

Collins said that digitalising the process was a way of giving back their technical knowledge to the community and also cuts out the use of paperwork which can sometimes slow down the workflow.

“There’s no need to recapture details, thereby freeing the staff to actually do the work that they’re meant to and not be doing a lot of paperwork.”

“It’s all about the people who have to wait at the clinic to be seen, a lot of them have nowhere else to go and in such a large ward surrounded by so many industrial areas, there’s a need for people to be seen,” he added.

Chair of the clinic committee, Tanith Molliere, said the system used is from the health department and registers patients centrally on the database.

“This means that every clinic, no matter what clinic you visit, using your identification number or an identifying number, they’ll be able to pick your profile up.”

“It used to be registered manually and then had to be transferred by a data capturer every day. This is going to change  and make things flow a lot easier,” she said.

The quality of service is set to improve drastically, this is according to the nursing service manager at the clinic, Sister Fikie Tsekiso, who added that she also anticipated fewer complaints from patients as they foresee a quicker service now that they are digitalised.

“We had problems with registrations because we had just one computer to admit everybody, we’re now going to unclog that because of the five additional computers to feed the three streams we have.”

“One will be used for the acute stream for sick patients, another will be allocated for chronic medication patients and one will be used for the mother and child section which admits pregnant women and mothers with children five years old and below,” she said.

She added that the three clerks will have their own computer each to admit a lot more patients.

“The monitors will also greatly increase productivity. The one placed at the reception area will display notices and messages which will inform and entertain patients while they wait.”

“They’ll also listen to information about our patient flow, to know what is expected of them. The one in the boardroom will be used for presentations, meaning we will print less, saving paper and ink,” she said.

Betting Entertainment Technologies is always looking for unemployed IT graduates and interns. Visit www.betsoftware.com for more information.

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