Faulty phone lines slow businesses down
The Brighton Beach police station is witnessing the same problem, as an alternative, residents are asked to use the emergency SAPS number, 10111, should they require to get a hold of the police until further notice.
BUSINESSES on the Bluff have taken a jab in operations due to telephone lines being down for over three weeks.
This is apparently due to cable theft and telecommunications provider, Telkom, not providing alternative telephone and internet interim solutions.
The manager of a small business on Acute Road said that this has brought no joy and that the service provider was being unfair to them as paying customers. “We reported the matter on Tuesday, 3 September, and our phones are still not working to date. They told us that they’d provide us with a device to divert calls but then later said that they were out of stock,” said the manager who is known to the SUN.
Another business owner, a doctor on Tara Road, said she had exhausted all forms of communication with Telkom and nothing came out of it. She made her initial report on Thursday, 5 September, and when that did not work, she personally went to the store. “I am unhappy about their in-store customer service, they filed incomplete paperwork of which they told me to fax at my office, but how could I when the lines are down? The manager was rude to me, he told me that I was disturbing him and that I should fax at an internet café because their lines were also down,” she said.
The Brighton Beach police station is witnessing the same problem, as an alternative, residents are asked to use the emergency SAPS number, 10111, should they require to get a hold of the police until further notice.
“Your request for police assistance will be escalated to the police station via radio communication. Your co-operation in this regard will be highly appreciated,” said Brighton Beach police communications officer, Captain Louise le Roux.
Telkom had not responded to the SUN’s query at the time of press.
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