Residents urged to be patient with eThekwini electricity call centre
Customers are urged to be patient as contact centres have been experiencing extremely high call volumes.
eThekwini Municipality has apologised to those affected by the recent power outage and has urged residents who are trying to call the City’s Contact Centres to be patient as the contact centres have been experiencing extremely high call volumes.
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The increase started on 16 September 2017 when the City experienced gale force winds resulting in numerous power outages. This has been exacerbated by inclement weather including storms and heavy rains which have caused a few areas to experience repeated power failures.
“This in turn has resulted in extreme high call volumes; calls taking longer than expected as agents are tied up with callers and slower connections to the Contact Centre numbers. The call volumes and duration fluctuate in a pattern that is unpredictable and unanticipated,” said head of communications, Tozi Mthethwa. “The public is urged to note that we have started putting comprehensive plans in place to provide a better and more efficient service in times like these,” she added.
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Customers with specific concerns regarding the service they receive in any of the contact centres are encouraged to contact eThekwini Municipality Sizakala on 0800 331 011or email sizakala@durban.gov.za
