City of Jobug’s call centre fields over 22 000 calls during the lockdown
In the first 10 days of the lockdown, the Johannesburg call centre received over 12 000 emergency calls and over 22 000 calls that were related to water and electricity issues.
The MMC for Finance in the City of Johannesburg, councillor Jolidee Matongo, heaped praises on the City’s call centre agents who have been ensuring that residents are not deprived of much-needed services.
This follows his oversight visit to the City’s call centre on April 8.
He was bowled over by the level of dedication shown by the City’s call centre agents who expressed their commitment to continue serving Joburg residents with “passion” and “patience” during the lockdown and beyond.
In the first 10 days of the lockdown, the Johannesburg call centre received over 12 000 emergency calls and over 22 000 calls that were related to water and electricity issues.
Matongo visited the call centre to ensure that the reduced number of agents classified as essential services staff were operating within the prescribed health guidelines to prevent contracting the coronavirus while delivering customer service to residents.
He began his visit by contacting the customer care line 0860 562 874 in his capacity as a resident of the City to test the efficiency of the services being rendered to Johannesburg residents.
He then fielded a few calls that were related to a power interruption in Lenasia and a burst water pipe in Randburg. Matongo also experienced a false emergency call.
“We must really commend the call centre staff for their level of commitment in ensuring that the impact of the lockdown is minimised on the City’s customer care services. As the leadership of the City, we are also committed to ensuring that our staff is safe while executing their duties.
“Our call centre agents go through a lot as the everyday direct contact to residents with complaints about service delivery. Seeing and hearing them give personal assurances that they are available to continue serving residents with passion and patience during a very difficult time in the city, the country and across the globe was very humbling,” he said.
Residents can get in touch with the City by calling 0860 562 874 or via Twitter @CityofJoburgZA, @citypowerjhb, @jhbwater, @myjra, @cleanerjoburg, @joburgparkszoo and CityofjoburgEMS.
