Check your meter reading dates online
The first phase of billing regionalisation was launched on February 1.
CITY of Johannesburg’s ratepayers can now check online when their electricity and water meters will be read.
City spokesman Kgamanyane Maphologela said the new billing regionalisation has made it possible for customers to track online the dates on which they can make arrangements for meter-readers to come and read their meters.
“One of the challenges the City faces when trying to read meters is that the properties they want to read are often inaccessible. The online service can assist customers to note the meter reading dates in their areas and make arrangements so that their meters can be read,” said Maphologela.
The first phase of billing regionalisation was launched on February 1. The City is planning to launch the second phase of regionalisation to include other regions not currently catered for.
Maphologela said the billing regionalisation will see the City streamlining its billing operations, which will result in improved billing accuracy, the ability of customers to choose their own due dates, regional meter reading, reduced long estimate billing and audit queries, limiting collection dates and informed reporting per region to afford improvement and problem-solving.
Maphologela mentioned that with the customers now having the freedom to choose their own dates on which to pay the City between the 15th and the last day of the month, many have so far chosen the 28th as their most preferred due date. The second most popular date customers have chosen for paying their accounts is the 31st.
Customers can check the meter-reading schedules online by visiting the City’s website: www.joburg.org.za, where they just need to click on “e-Services” and put in their suburb or area to get their schedule.
Customers wishing to choose their own due dates can do so by visiting any of the City’s Customer Services Centres, by phoning the Call Centre on 0860 Joburg (562 874) or by emailingduedates@joburg.org.za.
Customers can check the meter reading schedules online by visiting the City’s website: www.joburg.org.za.
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