City rolls out prepaid meters
With prepaid meter the power is cheaper because the prepaid system does not include additional charges a post-paid meter would impose.
CITY Power has launched a campaign to replace existing electricity meters with new prepaid meters in its areas of supply. The campaign started on Monday, February 27.
This will include the replacement of old prepaid meters in an attempt to ensure better service for customers, as the new prepaid meters have improved communication capacity and features.
The campaign is aimed at all customers, including business and residential patrons. However, preference will be given to those experiencing problems, such as the lack of access to their properties to read meters, faulty meters and illegal connections.
City Power explained that with prepaid meters, the power is cheaper, because the prepaid system does not include additional charges a post-paid meter would impose, such as service and network access charges.
Notice
Customers will receive a notice from City Power alerting them of the prepaid meter replacement.
The customer must call City Power on the number provided on the City Power notice to arrange for the installation.
A City Power official will arrive at the premises to remove the existing meter and replace it with a prepaid meter.
A prepaid meter will come loaded with 10 units. The customer must go and buy additional units as soon as possible.
Contractors
Places to buy electricity are listed online. If customers do not respond within seven days of the delivery of the notice from City Power, the utility reserves the right to terminate supply.
City Power does not allow its customers to use private companies to install meters. Installation of meters for City Power customers is the prerogative and competence that lies solely with City Power.
City Power has contracted Voltex, Actom and Landis+Gyr for the installation of prepaid meters. All City Power contractors can be identified by an access card with the following details: a card bearer’s name and surname, card bearer’s ID photo and an expiry date. (If the card has already expired, that bearer is not authorised to work on the City Power network. No contractor is allowed to work with another person’s ID card.)
Safety and security
For City Power employee or contractor verification, residents are encouraged to contact the Risk and Security numbers 011 490 7553/7504 or 011 490 7900/7911.
Please note
In the South of Johannesburg, the project will start in Naturena and Ennerdale where at total of 9 752 households will get new meters.
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